Mortality

In the event of an equine claim immediate notice of the occurrence is required per the Equine Mortality Policy. In case of death of the insured horse you must arrange for a licensed veterinarian to conduct a necropsy at your expense. Please see Part III, Condition #7 of your policy.

Should you need to report an injury or illness on your insured horse, our claims adjusters are available 24/7 at (800) 783-9418. If it is after our regular office hours of 9:00 a.m. to 5:00 p.m. Eastern time, Monday - Friday, our answering service will page the on-call adjuster who will return your call promptly.

You must speak directly with an NEAI adjuster to obtain permission and approval prior to any surgical procedure and/or euthanasia.

You may file a claim for a non-life threatening condition by completing this form or calling (800) 783-9418.

If the loss is due to theft, you must notify the police immediately and report the incident.