In the event of an equine claim immediate notice of the occurrence is required per the Equine Mortality Policy. In case of death of the insured horse you must arrange for a licensed veterinarian to conduct a necropsy at your expense. Please see Part III, Condition #7 of your policy.
Should you need to report an injury or illness on your insured horse, our claims adjusters are available 24/7 at (800) 783-9418. If it is after our regular office hours of 9:00 a.m. to 5:00 p.m. Eastern time, Monday - Friday, our answering service will page the on-call adjuster who will return your call promptly.
You must speak directly with an NEAI adjuster to obtain permission and approval prior to any surgical procedure and/or euthanasia.
You may file a claim for a non-life threatening condition by completing this form or calling (800) 783-9418.
If the loss is due to theft, you must notify the police immediately and report the incident.